Acceptance of Warehouse Picking Systems: A Literature Review

Abstract

This paper reports the findings from a structured review of the research literature on individual warehouse workers' (pickers') acceptance of order picking support systems (OPSS), such as Pick by Vision, Pick by Voice, or Pick by Light. Summarizing 17 publications, it becomes clear that OPSS deliver significant value with regard to performance increases but that social influences among workers and various facilitating conditions have to be taken into account when implementing such solutions and expecting ware-house workers to use them.