{"title":"Travel Experience on Social Media: The Impact towards Tourist Destination Choice","authors":"N. Mohamad, T. Vivien, Tan Pei Pei","doi":"10.24191/smrj.v19i2.19253","DOIUrl":null,"url":null,"abstract":"Social media has changed the way travellers see and experience their trips. It creates opportunities for travellers to search for useful travel information, choose destinations and also shares their travel experiences. The aim of this study is to investigate the influence of positive and negative experiences shared on social media as well as subjective norms towards tourists’ decisions on destination choice by adapting the Theory of Planned Behaviour (TPB). Based on a cross-sectional design, self-administered questionnaires were distributed to local tourists in Klang Valley, Malaysia. A total of 340 respondents were accessed based on the convenience sampling technique. The Multiple Linear Regression technique analysis was employed to test the research hypotheses. The results revealed positive experiences shared on social media and subjective norms perform as important predictors to explain tourists’ behavioural intention to visit a certain destination. In conclusion, this study provides valuable information to destination management organisations in terms of social media management in the development of strategic plans to increase tourists’ behavioural intention.","PeriodicalId":352592,"journal":{"name":"Social & Management Research Journal","volume":"1 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2022-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Social & Management Research Journal","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.24191/smrj.v19i2.19253","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1
Abstract
Social media has changed the way travellers see and experience their trips. It creates opportunities for travellers to search for useful travel information, choose destinations and also shares their travel experiences. The aim of this study is to investigate the influence of positive and negative experiences shared on social media as well as subjective norms towards tourists’ decisions on destination choice by adapting the Theory of Planned Behaviour (TPB). Based on a cross-sectional design, self-administered questionnaires were distributed to local tourists in Klang Valley, Malaysia. A total of 340 respondents were accessed based on the convenience sampling technique. The Multiple Linear Regression technique analysis was employed to test the research hypotheses. The results revealed positive experiences shared on social media and subjective norms perform as important predictors to explain tourists’ behavioural intention to visit a certain destination. In conclusion, this study provides valuable information to destination management organisations in terms of social media management in the development of strategic plans to increase tourists’ behavioural intention.
社交媒体改变了旅行者看待和体验旅行的方式。它为旅行者提供了搜索有用的旅游信息、选择目的地和分享旅行经历的机会。本研究旨在运用计划行为理论(Theory of Planned behavior, TPB)探讨在社交媒体上分享的积极体验和消极体验以及主观规范对游客目的地选择决策的影响。本研究以横断面设计为基础,对马来西亚巴生谷的当地游客进行问卷调查。采用方便抽样法对340名受访者进行了访问。采用多元线性回归技术对研究假设进行检验。结果显示,在社交媒体上分享的积极体验和主观规范是解释游客访问某个目的地的行为意愿的重要预测因素。综上所述,本研究为目的地管理组织在制定战略计划以提高游客行为意愿方面的社交媒体管理提供了有价值的信息。