Effect of Online Class Features on Students' Learning Satisfaction in UniMAP

Abstract

Due to the outbreak of COVID-19, the conventional face-to-face classroom was shifted to virtual classroom with the aim to minimize physical contact among students while maintaining their learning progress. In order to ensure the success of online learning, students' satisfaction plays a vital role. This study aimed to investigate the effect of online class features on the students' satisfaction. An online questionnaire was emailed to the undergraduates who pursue their degree studies in Universiti Malaysia Perlis (UniMAP). There were 456 active students participated in the present study and they were from technical or nontechnical background. Descriptive statistics were used to analyze the responses to the satisfaction scales. Results showed that good quality of audio and video were the most important features for online learning that link to students' satisfaction. Flexible timetable and ease to browse the online courses were also helped to enhance the satisfaction of students during online learning. This study suggested that the basic features of online learning should always be taken into account during the course delivery process. It was also discovered that the psychology wellness of student was strongly linked to satisfaction of student when good online learning features were provided.