Post-Implementation Evaluation of a University Management Information System (UMIS)

Abstract

The implementation of Management Information Systems (MIS) in educational management and administration is a relatively innovative field which is rapidly evolving because of its high efficiency and effectiveness. There is a relatively small number of research studies reported in the literature evaluating MIS implementations in universities. This case study focuses on the post-implementation evaluation of a Student Information System at Piraeus University of Applied Sciences. As it has been recognized that user satisfaction affects in a great extent the success of information systems, this study aims to derive student users' overall perceptions to the effectiveness of PUAS Student Information System. The methodology used to perform the research was based on D&M IS success and technology acceptance (TAM) models as well as Wixom and Todd framework. A thorough evaluation of the system was conducted by processing and analyzing the research objectives scores, the comment responses, and the respondents' demographic profiles. The research took place during the spring semester of Academic Year 2015-2016 and the sample included students of all PUAS departments. The outcomes of the research suggest that PUAS and its academic community could be greatly benefitted by the implementation of the Student Information System in terms of strategy planning, distributing resources as well as organizational success. Finally, it became clear that constant participative evaluation actions, integrated into the project management process are essential for the future success of PUAS Information System.