A DISCUSSION ON PROBLEMS AND SOLUTIONS OF INNOVATIVE PERFORMANCE MANAGEMENT IN THE PUBLIC SERVICE AND GOVERNMENT

Abstract

Performance management is a tool that focuses on measuring and managing the progress in the working environment to evaluate organizational goals and provide new development opportunities. In Turkey, as in many developing countries, the public sector has suffered setbacks, primarily attributed to ineffective and inefficient management, subjectivities, politization, nepotism and disruptions in public services. That is why performance management is mainly related to business and organizational management sciences. There are multidimensional stakeholder management approaches, balanced scorecard approaches, corporate approaches, radical learning approaches, and artificial intelligence (AI) supported automation approaches that are becoming more and more effective in this field. In some studies, in the literature, it has been determined that one of the most significant effects of AI on HR is performance management, and it continues to progress like this. This study based on literature and market reports, gives a perspective on possible solution scenarios by evaluating the malfunctions in the performance system in the public sector and tries to present a highly innovative performance management approach based on AI tools that can increase the performance.