Human Resource Management in the dental office: the advent of scientific and adaptive Management

Abstract

The professionalization of the “management” function in dental practices and especially in group practices and specialized dento-facial orthopedics has become a major challenge for their economic viability. However, most practitioners manage their care structure and team empirically and intuitively on the “patriarchal” model that has been in place for decades in human-sized businesses. Unilateral decision-making, omnipotence and authoritarianism are favored to the detriment of a more participative and delegative mode of management involving the firm’s human and active forces in its continuous improvement approach (Quality approach). The management of organizational change and the adoption of working methods inherited from scientific management are all the more important as the social and economic situation is increasingly undermining the dental industry.