Understanding the Factors Affecting the Adoption of Project Portfolio Management Software Through Topic Modeling of Online Software Reviews

Abstract

Whilst a broad range of project portfolio management (PPM) tools is developed to enable and automate the PPM processes, there is a limited understanding of the factors affecting their adoption and deployment in organizations. This research presents a systematic approach that integrates the topic modeling with technology-organization-environment (TOE) framework to identify the salient factors affecting the adoption of PPM software from online software reviews. The proposed approach consists of four main steps: reviews collection and preprocessing, factors prediction, factors ranking, and factors integration into TOE framework. The online software reviews used in this study were gathered from Gartner and included 877 reviews for 13 widely used PPM software tools. The results of this research revealed that several factors could affect the adoption decision of PPM software in organizations. These results provide several theoretical and practical implications, and thus should help both researchers and practitioners in the deployment of more user-accepted PPM software and practices.