Measuring service quality in China's third-party logistics industry from the perspective of international customers

Abstract

This paper is mainly aimed to measure service quality in China's third-party logistics industry based on the perception of international customers. The given topic can be considered important to the development of China's third-party logistics industry. A evaluation index system for measuring customer perceived quality in China's third-party logistics industry were designed based on factor analysis and service quantity provided by 3 third-party logistic companies was measured applying fuzzy evaluation methodology.