Determinants and problems of successful ERP implementations - Malaysian experience

Abstract

This study aims to analyse factors influencing the success of the implementation of enterprise resource planning (ERP) system and examine any problems associated with its execution. Two companies from the construction and property development industry were selected as case studies. Triangulation of data collection methods which included observation, document analysis and interviews was employed. This study found that support from the top management, end-user satisfaction, change management, as well as the reorganisation of business process as the factors that can either lead to the success or failure of the outcome of an ERP system implementation. Poor support from top management, data quality and the usefulness of information from the ERP system are the top obstacles that need to be managed by the companies to ensure their return on ERP investment is worth every dollar. This study implicates that training needs to be provided for all level of staff including top-level management.