eParticipation Provision and Demand Analysis of a Regional Government: Insights from Metro City

2019 3rd International Conference on Informatics and Computational Sciences (ICICoS) Pub Date : 2019-10-01 DOI:10.1109/ICICoS48119.2019.8982496

Zikri Irfandi, M. R. Shihab, A. Hidayanto

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Abstract

The purpose of this study is to investigate the provision and demand of eParticipation of a local government, conducted in Metro City, Indonesia. Using the Citizens Web Empowerment Index (CWEI), an assessment of 60 Metro City government websites was conducted to measure eParticipation's provision. Furthermore, a survey involving 397 respondents from the Metro City residents was conducted to evaluate the demand of eParticipation. The results showed that eParticipation level provided by Metro city is low, having CWEI score of 13.42 percent. This research also found that citizens' needs for eParticipation were quite high, with specific participative purposes such as information disclosure, media for aspirations and complaints, online surveys / polls, online communication and consultation with the mayor, and digital voting. Unified Theory of Acceptance and Use of Technology (UTAUT) is utilized to determine citizen's intention to use eParticipation services, which reveal that all hypotheses were accepted. Finally, recommendations were made to improve eParticipation services with the aim of increased citizen empowerment in government.

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区域政府电子参与提供与需求分析:来自地铁城市的视角

本研究的目的是调查一个地方政府的电子参与的提供和需求，在印度尼西亚的Metro市进行。利用公民网络赋权指数(CWEI)，对60个都市政府网站进行了评估，以衡量eParticipation的提供情况。此外，我们还对397名都市居民进行了调查，以评估电子参与的需求。结果表明，地铁城市提供的eParticipation水平较低，CWEI得分为13.42%。本研究亦发现市民对eParticipation的需求相当高，有明确的参与目的，如资讯公开、诉求与投诉媒体、网上调查/投票、网上沟通与咨询市长、数码投票等。利用技术接受与使用统一理论(UTAUT)来确定公民使用eParticipation服务的意愿，结果显示所有假设都被接受。最后，提出了改善电子参与服务的建议，目的是增加公民在政府中的权力。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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2019 3rd International Conference on Informatics and Computational Sciences (ICICoS)

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