Evaluation of the Use of College Library Resources and Services by the Undergraduate Students in Darjeeling District of West Bengal

Abstract

The present study was conducted in 20 college libraries of Darjeeling district of West Bengal to analyze the use of library resources and services by student users. The survey research method using structured questionnaires was adopted for the collection of data from the users. A total of 400 questionnaires were distributed randomly to the users, out of which 364 completely filled-in questionnaires were received back and included in the analysis. The findings reveal that majority of student users visit the college libraries on a regular basis mainly for the purpose of burrowing and returning library books. Most of the college libraries have easily accessible location, good layout, sufficient lighting & ventilation and neat & clean premises. The college libraries are mostly having the collection of text books but the collection of journals/magazines is found to be inadequate in many college libraries. It has been found that only few college libraries offer open access to all documents, electronic information resources, daily newspapers and syllabus & question papers to users. Most of the college libraries under study need to improve the services in regard to issuance of sufficient number of documents, adequate numbers of computers for users, provision of internet and photocopy services, exhibition of newly acquired documents, reference service and reading tables, chairs & space. The lack of internet in the library, short library hour, lack of user orientation/education and insufficient number of computers are found to be the major problems identified to affect the use of library.