Customization of Software as a Service Application: Problems and Objectives

A. Q. Ali, A. B. Sultan, A. Ghani, H. Zulzalil
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引用次数: 6

Abstract

The key feature of SaaS application is that it addresses the needs of many different customers using only one software, rather than multiple developments and versions, a concept known as multi-tenancy. However, it typically results in a one-size-fits-all approach and the application only fulfills the requirements that are generic to all tenants. Therefore, a multi-tenancy SaaS application is reliant upon an ability to be customized in order to be successful. Responding to distinctive needs of each customer and maintaining the key feature of developing SaaS application creates complexity in SaaS customization. This paper delves into some challenges related to SaaS customization, and then maps among these challenges in order to structure the problem and objective trees of SaaS customization. This paper may serve as a step towards reducing complexity in SaaS customization.
软件作为服务应用的定制:问题与目标
SaaS应用程序的关键特性是,它只使用一个软件来满足许多不同客户的需求,而不是使用多个开发和版本,这是一个称为多租户的概念。但是,它通常会导致一刀切的方法,并且应用程序只满足对所有租户通用的需求。因此,多租户SaaS应用程序依赖于自定义的能力才能获得成功。响应每个客户的不同需求并维护开发SaaS应用程序的关键特性会增加SaaS定制的复杂性。本文深入研究了SaaS定制所面临的一些挑战,并对这些挑战进行了映射,从而构建了SaaS定制的问题树和目标树。本文可以作为降低SaaS定制复杂性的一个步骤。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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