QuickReview: A Novel Data-Driven Mobile User Interface for Reporting Problematic App Features

Abstract

User-reviews of mobile applications provide information that benefits other users and developers. Even though reviews contain feedback about an app's performance and problematic features, users and app developers need to spend considerable effort reading and analyzing the feedback provided. In this work, we introduce and evaluate QuickReview, an intelligent user interface for reporting problematic app features. Preliminary user evaluations show that QuickReview facilitates users to add reviews swiftly with ease, and also helps developers with quick interpretation of submitted reviews by presenting a ranked list of commonly reported features.