Key issues in service systems resilience

Abstract

The center of industries is gradually shifting toward services rather than agriculture or manufacturing particularly in industrialized countries. In addition, since our life is now heavily depends on modern service systems, resilience of service systems is a key issue for safe and secure living. Since interlinks between service systems are intangible as well as physical, it is often harder to establish resilience of service systems than other systems. This paper discusses two aspects that should be considered in terms of service systems resilience: the interdependencies between different service systems and different interests of people. We will show that it is necessary to consider the both aspects using cases of recovering infrastructures after disaster.