Legal Protection for Urban Online-Transportation-Users’ Personal Data Disclosure in the Age of Digital Technology

Abstract

This study aims to describe the protection of personal data of online transportation customer from the perspective of legal protection for privacy. Although online transportation services enable users to travel with low-cost easily, they also pose new challenges. The challenges include the absence of standards of protection for both passengers and drivers, especially the protection of the user’s privacy rights. The issue of personal data protection and the privacy rights has arisen after some drivers intimidate their customers because the customers give bad ratings that the drivers do not desire. The types of intimidation are, among others, determining the work time, travel route, house condition, workplace condition, etc. Criminal individuals can expose all weaknesses in customers’ personal data protection to commit acts of crime. In addition, the users’ personal data can be transferred to other parties outside the jurisdiction of Indonesian law. This study uses normative legal research with prescriptive character. The legal approach used in this study is the conceptual and the regulatory approaches. The results show that, until now, there is no guarantee of the protection of privacy rights for online transportation users. The consumers’ efforts to make legal remedies for compensation claims also face problems due to the existence of standard clauses in the provisions of the privacy policy.