Training lay counselors with virtual agents to promote vaccination

Prasanth Murali, Farnaz Nouraei, M. Fallah, A. Kearns, Keith Rebello, Teresa K. O'Leary, R. Perkins, N. Joseph, J. Dedier, M. Paasche-Orlow, T. Bickmore
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Abstract

Training laypeople to promote vaccination among their friends and family may be an effective way to boost the reach of vaccination interventions. We describe a virtual agent system that teaches laypeople communication and counseling skills using a combination of a pedagogical agent as well as a role-playing agent that takes on the persona of someone resistant to vaccination. We conducted a preliminary evaluation of the prototype, in which trainees first interacted with the prototype and then had a recorded conversation with a second person who was unvaccinated. Firstly, we found that trainees were mostly adherent to the skills taught by the agent. Secondly, there was a positive correlation of change in unvaccinated individuals' intent to get vaccinated with objective scores of display of empathy by the trainee during their conversation. Thirdly, unvaccinated partners rated the trainees high on relationship quality and use of empathic listening skills.
用虚拟代理人培训非专业顾问以促进疫苗接种
培训非专业人员在他们的朋友和家人中促进疫苗接种可能是扩大疫苗接种干预范围的有效方法。我们描述了一个虚拟代理系统,该系统使用教学代理和角色扮演代理的组合来教授外行人沟通和咨询技能,该代理承担了对疫苗接种有抵抗力的人的角色。我们对原型进行了初步评估,受训人员首先与原型进行互动,然后与另一个未接种疫苗的人进行录音对话。首先,我们发现受训者大多遵循代理教授的技能。其次,未接种疫苗个体的接种意愿变化与受训者在谈话中表现出的共情客观得分呈正相关。第三,未接种疫苗的伴侣对受训人员的关系质量和移情倾听技巧的使用给予了很高的评价。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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