Impact of AIServiceOps on Organizational Resilience

Abstract

Artificial Intelligence (AI) has been significant technology of the 21st century. This technology is changing every aspect of modern enterprise technology tooling, from strategies to selecting and implementing to adopting digital AI transformation. The rapid development of Artificial Intelligence has prompted many changes in the field of Information Technology (IT) Service Operations. IT Service Operations are driven by AI, i.e., AIServiceOps. AI has empowered new vitality and addressed many challenges in IT Service Operations. However, there is a literature gap on how Artificial intelligence (AI) Powered IT Service Operations impact Organization Resilience and can help IT build optimized resilience by creating value in complex and ever-changing environments as product organizations move faster than IT can handle. So, this research paper examines how AIServiceOps shape an organization's resilience in terms of value creation and sustainability, basically how AIServiceOps makes the IT staff liberation from a low-level, repetitive workout and traditional IT practices for a continuously optimized process. One of the research objectives is to compare Traditional IT Service Operations with AIServiceOPs. This paper provides the basis for how enterprises can evaluate AIServiceOps and consider it a digital transformation tool to increase organizational resilience.