Information System Life Cycle

Abstract

The chapter discusses the IS life cycle phases of IS design/development, adoption, use, evaluation, and management. These standard topics in the IS field are framed in the IVO perspective. A model of IS life cycle is used for analyzing the case of a system for customer relations management in a telecommunications company. Historical variation and drifts in the IS management leading to the system's marginalization are explored. The chapter also demonstrates how IVO furnishes analytical devices for extending analysis of teaching and research cases on information systems.