Implementation of Appointment System for Medical Record Copying

Abstract

AbstractPatients request an appointment for medical record copying in person or by telephone; the medical record staff accurately register the information of patients through an identity check, and send patients an SMS reminder to collect the medical records; these methods can enable patients to get the copies of the medical records easily, and ensure that the medical record information is complete. This work reflects the “patient-centered” service concept, reduces the time spent by the patients in waiting to copy medical records, effectively improves the efficiency of medical record copying, ensures that patients can get the copied materials of medical records at the appointed time, and improves the service levels and patient satisfaction.