Study of the E-Maintenance Service in E-Logistic Supply Chain

Abstract

This paper studies the case of supply chain company in E-commerce framework. The proposed company produces and sales online electronics products such as laptops, tablets, or smartphones. All products are sold under warranty for a specific period. The company ensures during the warranty period the maintenance of the products. Two cases of maintenance service are considered in this paper: in the first the company ensures conventional maintenance service and in the second the company ensures E-maintenance service. Thanks to service oriented modeling we were able to model both cases and to define the different tasks and services in the company. Then we derived a mathematical model to compute the profit in both cases. The objective of this work is to evaluate and compare both cases of company. Numerical results are presented to discuss the choice of the suitable case.