Moderating Effects of Occupational Stress and Interactional Justice on Workplace Deviance in Indian Service Cluster

Abstract

Due to catastrophic rise in scams, financial/moral frauds and crimes with in the global organizations in the recent past workplace deviance is now considered as a critical issue for organizations across the globe. Organizations are losing a big fat layer of their profits and goodwill in the market due to their failure in inhibition of deviance prevalent in their premises and this unethical behavior seems to be increasing exponentially day by day. Indian culture and values inculcates its citizen with morality and ethics yet surprisingly Indian service industry is not entirely immune from such unethical behavior. Previous researches hints that factors like job stress and perceived justice by the employee may also lead an employee towards this unethical practice. This study examined the relationship between two such factors Occupational Stress and Interactional Justice with Organizational and Interpersonal deviance. For the purpose of same a literature review on current and earlier researches on same and similar areas was conducted followed by the preparing a questionnaire, its distribution, collection and its empirical analysis. Data from 159 service sector employees was gathered and tests like Correlation analysis and multiple stepwise linear regressions were employed to test the proposed hypotheses.