The Effect of Applying the Principles of Total Quality Management in Achieving the Quality Performance of Supply Chains from the Viewpoint of the Administrative Staff of Tihama Cement Company

Abstract

This study aimed to reveal the relationship between the application of the principles of total quality management and the quality of performance of supply chains from the point of view of the administrative staff of Tihama Cement Company. It also aimed to know the extent to which the administrative staff of Tihama Cement Company is familiar with the concept of total quality management and their attitudes towards the application of total quality management and to know the requirements for applying the principles of total quality management from their point of view. The study sample included (48) participants. The researcher designed a questionnaire and distributed it to the sample members. Moreover, the descriptive analytical approach was used, and the percentage of frequencies, arithmetic means, and standard deviations of the answers of the study sample members were calculated.