Success Measurement Framework for Information Technology Project: a Conceptual Model

Abstract

Measurement of IT projects success commonly focuses on output level (technical) which is seen from the time, cost, and scope. In fact, some IT projects that are technically feasible but did not use it is an example of a failed project. Defining and measuring project outcomes effectively also provide a great opportunity to achieve IT project success. Therefore, it needs framework for measuring the success of the overall project (outputs and outcomes). The development of the framework began by identifying the definition of IT project success. Analyzing the dimensions of success through literature review. The next step is formulating the measurement framework and validating the proposed framework. The result found four dimensions to measure the success of IT projects, namely project technical, stakeholder acceptance, product quality, and organizational benefits. Product technical dimensions, including scope, time, and cost. Stakeholder acceptance dimensions are perceived usefulness and perceived ease of use. Product quality including system, information, and service quality. The organizational benefit dimension is seen from 4 perspectives, namely: financial, customer, internal business, and learning and growth. There are 4 levels of success depending on the fulfilment of the measure of each dimension. Based on model validation, all of framework elements can be mapped to the success definition of an IT project. There are 69% of respondents stated their agreement with the combined framework proposed.