HappyCruise - Integrated Information System of personalized information and security in the tourism industry.

Abstract

HappyCruise project offers cruise passengers a comprehensive solution that provides personalized security and information to reduce the feeling of insecurity and highlight the competitive advantages of Cruise destinations, offering a more comprehensive visit experience based on their interests and the available time while enhancing the Branding of the city and the port. The creation of a robust, useful, and engaging traveler mobile application with essential features is proposed. It combines offering information about suggested points of interests and other activities in the limited time of a cruise passenger’s visit, security through a simple and intuitive alert system which informs the Cruise Security through a web interface about the passenger’s ID, the type of the danger and the geographical position of the passenger. The passenger can also receive notifications from the ship’s staff regarding the cruise schedule, the remaining time of staying at the port and of any important security messages. The mobile application also integrates a series of motivation teasers including gamified notifications with suggestions based on the passengers’ interest, nearby points of interests presented with augmented reality, guidance to destinations with augmented reality navigation arrows, suggested services and products in the port area. Additionally, a biometric passenger identification system utilizing face recognition technology is used providing a quick and reliable check-in that eliminates the need of submitting passport or boarding card many times.