Important dimensions in ocean freight services

S. Mehta, A. Lobo, S. Mehta
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Abstract

Abstract This paper examines the criteria used by organizational buyers in their choice of suppliers of shipping services for ocean freight transport so widely used in international trade. The study was conducted in Singapore which is known for its heavy reliance on international trade as well as for its high ranking container port facilities. Based on a survey of shipping managers in a cross section of business organizations in Singapore, the study identifies important factors in the choice of a shipping line selected on their heaviest used export route for their outgoing goods. It also provides buyers' evaluation of the preferred carrier on the same attributes to examine the performance gaps in the services offered by the line. The findings thus provide a bench mark for the shipping industry and points toward areas of emphasis in the service strategies of the shipping lines.
海运服务的重要维度
摘要本文考察了国际贸易中广泛使用的海运运输服务供应商的选择标准。这项研究是在新加坡进行的,新加坡以严重依赖国际贸易和拥有一流的集装箱港口设施而闻名。根据对新加坡商业组织横截面的航运经理的调查,该研究确定了选择航运公司的重要因素,这些航运公司选择的是他们最常用的出口路线,用于他们的出口货物。它还提供了买家对首选运营商在相同属性上的评估,以检查该线路提供的服务的性能差距。因此,调查结果为航运业提供了一个基准,并指出了航运公司服务战略的重点领域。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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