IMPLEMENTATION OF ONLINE AUCTION SERVICES (E-AUCTION) AT KANTOR PELAYANAN KEKAYAAN NEGARA DAN LELANG (KPKNL) BEKASI CITY

Abstract

Electronic government and electronic government, namely a change in the manual system of government to an electronic one, one example is the Online auction (E-auction), which is an auction site and procurement of goods based on electronics/online through applications or websites and can be used for executable auctions, non-auction mandatory execution, as well as voluntary non-execution auctions. In addition, they can bid online via the internet on their cell phones without having to be present at the auction venue or auction office, accessible whenever and wherever they are because it is more efficient in time, accommodation and transportation to the auction place. This online auction is conducted via e-mail so that auction participants can bid repeatedly without interference from outside parties outside the auction, unlike conventional auctions where other people can interfere or participate in bidding on the auction price until the time specified. set out. This study aims to implement the e-auction and analyze the obstacles that occur and the efforts to overcome obstacles at the Bekasi City State Wealth and Auction Service Office (KPKNL). The research paradigm is Constructivism, a case study research design. Using the purposive sampling technique, qualitative research methods with data collection techniques using observation and in-depth interviews. The results of the study indicate that the implementation of the online auction system (e-auction) in Bekasi has been used since 2015 until now, with the implementation of the system running quite well due to annual human resource training, more complete facilities and infrastructure, and fast service. responsive. However, deficiencies such as a lack of socialization about the website and the auction sales target are still not achieved.