COVID-19

Abstract

This case study describes how a global campus team at a mid-sized state college helped facilitate the institutional shift to remote functionality during the COVID-19 pandemic. The college's strategies include interdepartmental partnerships, frequent communication, professional development, student and staff support, and technology implementation. The chapter provides a reflection on the lessons learned, a retrospective realization that the team employed Kotter's eight-step process for leading change, and recommendations for advancing best practices. In addition, the narrative highlights the attention placed on the global team's efforts to humanize technology during the transition process. Humanization helps mitigate the challenges that can result from change and can be beneficial in the learning process. The team infused this characteristic throughout trainings and webinars to ease the disruption of system-wide adjustment.