Function and operation mechanism of specialized department of service innovation: The case of China

2013 10th International Conference on Service Systems and Service Management Pub Date : 2013-07-17 DOI:10.1109/ICSSSM.2013.6602563

Suchuan You, Y. Mu, Ming Xu

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Abstract

In recent years, specialized R&D or management departments of service innovation have appeared in some large-size enterprises in China, which aim to effectively manage service innovation activities. This article studied on cases of ten leading enterprises in China and summarized the function of the specialized department in service innovation. Its functions include managing ideas and innovative platform, monitoring and assessing service innovation projects, managing enterprise's service innovation strategy, directly attending service innovation and building enterprise's service innovation culture. Specialized department of service innovation is the critical driving force for enterprise's innovation with certain operation mechanism inside. Establishing specialized department of service innovation in enterprises has a beneficial effect on service innovation and as well reference significance for modern enterprises. This study provides some reference and practical approaches for enterprises to develop service innovation positively and efficiently and enhance enterprises' competiveness.

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服务创新专业部门的职能与运行机制——以中国为例

近年来，中国一些大型企业中出现了专门的服务创新研发或管理部门，旨在有效地管理服务创新活动。本文以中国十大龙头企业为研究对象，总结了专业部门在服务创新中的作用。其职能包括管理理念和创新平台，监督和评估服务创新项目，管理企业服务创新战略，直接参与服务创新，建设企业服务创新文化。服务创新专业部门是企业创新的关键驱动力，其内部具有一定的运行机制。在企业中建立专门的服务创新部门，有利于服务创新，对现代企业也有借鉴意义。本研究为企业积极高效地开展服务创新，提升企业竞争力提供了一定的参考和实践途径。

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2013 10th International Conference on Service Systems and Service Management

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