Evaluation index system of international talents with regional features in hospitality industry

Abstract

Internationalization of hospitality industry requires hotel talents to operate hotels with international vision and abilities. But at the same time hotel talents should adapt themselves to local environment. This paper, from the perspective of globalization and localization, analyzes the four abilities of hotel international talents with local features, i.e. communication ability, ability of applying cultures into services and products, comprehensive professional ability and crossover ability of expanding professional territory. On this base, experts' scoring, factor analysis method and EXCEL are used to construct evaluation index system of international talents with regional features in hospitality industry and obtain the weight of each index. This evaluation index system will help the regional hotels to select, train and manage their international talents for the sake of globalization and localization.