Transforming One-Stop E-Services in Iraq: Focusing on perception of Blockchain Technology in Digital Identity System

Abstract

this study addressed obstructs related to operational e-government that leads to low satisfaction of citizens and low quality of e-services as well. This study demonstrated two models to provide a practical implementation in the transformation of reaching an effective public e-service by adopting Blockchain technology and utilizing the ID system few studies shed light on the success factors of Blockchain and how the public sectors would hit the peak of efficiency and effectiveness. The noteworthy objectives of this study are: To increase the trust and transparency, reduction of the cost of transactions and its processes efforts. The empirical results derive that the digital ID system and the Blockchain technology are significant mediations and play an imperative mediating role in the successful implementation of the Blockchain technology in One-Stop Service and enhancing the quality of e-service more than the traditional ICT. Another finding shows the highest risk to adopt the Blockchain in public service without applying an efficient digital identity system and management documents system to provide authorization of credentials. Interestingly it shows the vital role of authentication and identification domains at the digital ID system stage while the significant role of applying the authorization domain at the One-stop service stage.