Execution support for agenda-driven case management

Marian Benner-Wickner, Matthias Book, Tobias Brückmann, V. Gruhn
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引用次数: 8

Abstract

In recent years, mature workflow management technology has become available to support enterprises in engineering and executing well-known business processes. But in the domain of case management, no strict process can be prescribed for tasks due to their high variability. Rather, these tasks require the expertise of case managers who work with information from many different sources. We believe that such processes will benefit from an agenda-driven case management approach. However, implementing an information system supporting such an approach is challenging since it impacts and relies on many aspects of an enterprise's way of handling heterogeneous data. In this paper, we discuss requirements and design decisions arising from the adCM concept and present the results in implementing a corresponding support system.
为议程驱动的案例管理提供执行支持
近年来,成熟的工作流管理技术已经可以用于支持企业设计和执行众所周知的业务流程。但在病例管理领域,由于任务的高度可变性,无法规定严格的流程。相反,这些任务需要案例管理人员的专业知识,他们需要处理来自许多不同来源的信息。我们认为,这些进程将受益于议程驱动的案例管理方法。然而,实现支持这种方法的信息系统是具有挑战性的,因为它影响并依赖于企业处理异构数据方式的许多方面。在本文中,我们讨论了由adCM概念引起的需求和设计决策,并介绍了实现相应支持系统的结果。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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