Sakshi Koli, R. Singh, Prince Rana, Aman Aggarwal, Ankur Dumka
{"title":"Salesforce Technology: A Complete CRM Solution on the Cloud","authors":"Sakshi Koli, R. Singh, Prince Rana, Aman Aggarwal, Ankur Dumka","doi":"10.1109/DELCON57910.2023.10127497","DOIUrl":null,"url":null,"abstract":"With the generation of more and more data, companies need to leverage a platform that helps them make good use of their customer data, and Salesforce is one such Customer Relationship Management (CRM) platform. Salesforce is the leading on-demand Customer Relationship Management system that runs on the Force.com platform. It is a cloud-based CRM solution. In this article, we've covered the terms and technology utilized in Salesforce, as well as its core architecture and challenges. We've also covered how an on-demand solution is superior to an on-premise one. This article aims to highlight the significance of Salesforce.com and how it contributes to offering Customers a simple-to-use yet incredibly powerful Customer Relationship Management system.","PeriodicalId":193577,"journal":{"name":"2023 2nd Edition of IEEE Delhi Section Flagship Conference (DELCON)","volume":"31 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2023-02-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2023 2nd Edition of IEEE Delhi Section Flagship Conference (DELCON)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/DELCON57910.2023.10127497","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1
Abstract
With the generation of more and more data, companies need to leverage a platform that helps them make good use of their customer data, and Salesforce is one such Customer Relationship Management (CRM) platform. Salesforce is the leading on-demand Customer Relationship Management system that runs on the Force.com platform. It is a cloud-based CRM solution. In this article, we've covered the terms and technology utilized in Salesforce, as well as its core architecture and challenges. We've also covered how an on-demand solution is superior to an on-premise one. This article aims to highlight the significance of Salesforce.com and how it contributes to offering Customers a simple-to-use yet incredibly powerful Customer Relationship Management system.