A Reengineering based Framework for Integration of e-Governance Portal of Various State

Abstract

: One of the most important purposes of e-Governance is to increase the satisfaction level of citizens. A single window system often helps in great way to access various government services. However, many e-Governance portals lack in integration and interoperability. Often individual state/local governments use their own portal for providing various e- services to its citizens which at times require integration and coordination with similar portals of other states for the information sharing. Lack of this feature restricts the usages of services. The realization towards this came from our previous case studies of two such portals (namely SPST and Jansunwai) of the state of Uttar Pradesh to understand the issues therein. This paper presents a general framework and guidelines for e-Governance which may be considered for implementation to overcome the existing limitations identified during the period of this study and research. The roadmap shown can improve the services, scope and functionality of certain portals. Central to this skeleton is the interconnection and integration of similar e-services being offered by different government in the country.