Preferences of Seniors for Robots Delivering a Message With Congruent Approaching Behavior

2021 IEEE International Conference on Advanced Robotics and Its Social Impacts (ARSO) Pub Date : 2021-07-08 DOI:10.1109/ARSO51874.2021.9542833

M. V. Otterdijk, Margot M. E. Neggers, J. Tørresen, E. Barakova

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引用次数: 2

Abstract

Congruence of verbal and nonverbal behavior of a robot is essential to establish a seamless and natural interaction between humans and robots. We have investigated the preference and user experience of the senior participants that a robot approaches with expressive movement that is tailored or incongruent to the message the robot brings. Twelve elderly experienced three scenarios with different messages varying from good news, bad news, and functional news, accompanied by the corresponding approaching behavior and body posture. The user experience of these elderly was evaluated during these scenarios using a questionnaire and a semi-structured interview. The participants were interviewed about their experience, preference, and motivation for the different robot motion behaviors. The analysis showed no significant difference in user experiences in the good news and functional news scenarios. Also, no clear preference among the different robot behaviors was found. However, a significant preference for congruence in the sad news scenario was found with a clear preference for the sad approaching behavior.

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老年人对具有一致接近行为的机器人传递信息的偏好

机器人语言和非语言行为的一致性是建立人与机器人之间无缝、自然互动的必要条件。我们调查了老年参与者的偏好和用户体验，机器人接近与机器人带来的信息量身定制或不一致的表达动作。12位老年人分别经历了好消息、坏消息和功能性消息三种不同信息的情景，并伴有相应的接近行为和身体姿势。通过问卷调查和半结构化访谈来评估这些老年人在这些场景中的用户体验。参与者被问及他们对不同机器人运动行为的经验、偏好和动机。分析显示，在好消息和功能性新闻场景中，用户体验没有显著差异。机器人的不同行为之间也没有明显的偏好。然而，在悲伤新闻情境中，人们对一致性有明显的偏好，对悲伤接近行为有明显的偏好。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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2021 IEEE International Conference on Advanced Robotics and Its Social Impacts (ARSO)

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