Automated tourism package configurator - first results

Abstract

When the customer wants a product that fits their personal requirements, they are facing the challenge of whether to spend a huge amount of time and cognitive energy on choosing or configuring the desired product, or to settle for a predefined one. In the case of tourism packages, the customer can choose from predefined ones both online or offline, or they can use numerous specialized web pages that can be of lesser or greater complexity. Most of them configure a package from a series of lists which the customer should pick an option from. This can often be rather time-consuming and annoying, especially if the customer has no real knowledge about the options available. Therefore, this paper presents an automated solution for a tourism package configurator, accompanied with a case study.