The role of XML in service level agreements management

Abstract

At present, Internet services environment is administered and managed according to dynamically negotiated service level agreements (SLA) between service providers and customers. With the development of application of XML and the publication of XML schema recommendation by W3C, XML+XML schema-based SLA is becoming a good solution to the e-business administration. The design and implementation of SLA message structure based on XML schema is the most important work. In this paper, we present the design and implementation of SLA message structures based on XML schema and illustrates it with examples.