Success factors of online training

Abstract

Critical success factors of online training is enticing a lot of interest in business, health, education and many other types of organizations [6, 1, 2, 10, 11, 15, 16, 19, 22, 24, 26, 27, 29]. The research reported in this paper is looking at the use of online training in large corporations in Australia. It focuses on Critical Success Factors (CSF) of online training in Australia's Finance and banking industry. This research represents an exploratory study into the online training issues in large organizations in Australia and is accomplished through a survey of top 500 large organizations in Australia in 2011. The findings from this research confirm the findings from the literature about major critical success factors of online training such as : top management support, skilled work force [23]; financial support, cross-functional team, alignment of the software and organisational standards [8]; just in time training [6]; and usability and transferability [27]. Additionally, the findings also confirm the findings from the literature about major benefits of OT such as: cost effectiveness; efficiency, competitive advantage, receiving training any time, any place, ability to provide custom tailored solutions, etc.