The Measurex results philosophy of quality improvement

Abstract

The Measurex Corporation Quality Improvement System (QIS) is described. Faced with the challenge of introducing a total quality improvement program, Measurex developed a comprehensive effort consistent with the company's culture. Intermeshed into the fabric of the company was Juran's project-by-project admonishment, Deming's structure and Crosby's absolutes of quality. Conceptually, QIS is project-based, results-oriented, management direct and supported, and implemented practically. Recognition for those involved is based on the results achieved and not simply on their participation in some QIS effort. Since 1987, QIS has been used to introduce just-in-time manufacturing processes, the focused factory concept, a certified supplier programme, electronic data interchange, and other organization and department level quality improvement efforts.<>