A culturally sensitive consultation model

Abstract

Abstract Cultural sensitivity is not only about those patients who come from a different country to that of the practitioner, but also includes those with other differences such as family background, education, religion, belief system or socio-political outlook. If the patient feels their beliefs, values and practices are understood and respected by the practitioner, there is an increased likelihood a good relationship will be established and the patient will trust the doctor and the clinical procedures. To be more culturally sensitive in consultations, three additional variables – ethnocentrism, health literacy and transcultural perceptions of illness – need to be taken into account. It is near impossible for doctors to undertake education for themselves on the evergrowing variety of cultural factors that can influence the interaction with patients. Some practical ways of communicating are outlined in the use of the Cultural Awareness Tool and Narrative Therapy.