Organizational Rule Attributes and Compliance: A Multi-Method Green Tape Study

Abstract

This study examines the attributes of organizational rules that influence compliance. Rule compliance fosters organizational effectiveness by aligning individual behaviors with organizational preference. While a range of theoretical explanations has been offered for compliance behavior, the characteristics of rule design and implementation have received less empirical attention. Borrowing from the green tape theory of effective rules, this study examines the influence of two particular characteristics – rule formalization and rule consistency – on compliance behavior. Three studies, two vignette experiments and a survey of two local government organizations, provide the data for the research. The results suggest that rule formalization and rule consistency independently increase compliance, with mixed evidence of interaction effects. The broad implication is that public managers must attend to both rule design and implementation to secure compliance from employees.