Design Approach in Electronic Health Consultation Application: User Empowerment for Internet Addiction

Abstract

To improve health levels, good health literacy is required, in which Indonesia still categorized as low in health awareness. Someone with low health literacy will experience more challenges when using or accessing health care system, especially to identify or being aware about Internet addiction. Thus, electronic consultation come into the picture to provide more engaging and interactive mechanism in discussing several and related issues in order to improve the quality of understanding regarding the topic. It also aims to allow users to browse and investigate the indicator for the purpose to stay healthy or identify the others through online without having to visit doctor at his workplace due to various reasons such as lack of free time. In this study, user experience (UX) perspective was used through RSM (Recognize, Scrutinize and Materialize) design approach by developing and evaluating the prototype with usability testing using concrete scenarios with alternative design. Also, this study implement alternative design in the design phases to expand the usability criteria and aspects to align with the user demand as the critical factors and trigger for success implementation.