Emotional Design on User Experience-based Development System

Abstract

In UX, user as a center of the process has crucial role in determining the quality of a system. System has broad definition. In this study, system definition restricted to the outcome of information technology (IT) product. So far, there are so many approaches which are involving user as a center of process. Involving user in the UX process is not limited as evaluator in the measurement. Moreover, user research should be conducted deeply aims to excavate all about user deeper. Functionality and usability are two measurements methods which ensure user can experience using system intuitively. In order to excavate intuitive experience, it is required to figure out user deeper. Furthermore, physiological and psychological aspects are mandatory to be discussed. Psychology and physiology theories are related to the processes of designing system. This study aims to conduct argumentative literature review about the emotional design on the user experience (UX). Papers reviewed had been selected and limited related to the problems. Result of this study is proposed methodology. This methodology is proposed aims to gain deeper perspective on user research. Hopefully, this methodology can be considered to strengthen ideas about user mental model theories into system development.