Basic Issues in Forming a World-Class Supply Chain

Abstract

Supply chain management (SCM) practices in today's global, complex, networked and web-enabled business conditions demand world-class performance from all chain partners. This study addresses the basic issues in becoming a world-class supply chain. The main aspects involving people, process and technology dimensions are put forward and comprehensively discussed. It is revealed that along with the IT-based integrity issues and performance management aspects, managing the soft concepts such as `leadership in an extended context' and `trust-based relationships' appear as the keys for success.