Formulate Service Innovation in Accordance with a Living-Lab Based Service Engineering Architecture

Abstract

In recent years, service innovation has become a main topic of the researches on service science since the perspective on the success of service is highly in accordance with user satisfaction to service rather than the functional performance of service. Although various theoretical models of system engineering are increasingly adopted in service practices, they are in common lack of implementing proof of service. To solve this problem, we refer to several contemporary system engineering processes as well as an emerging human-centered design approach called Living Lab, and thus present a novel Service Engineering Architecture (SEA) enabling proof of concept, proof of system, and proof of service. The proposed SEA provides a formulated framework beneficial to not only innovating human-centered service systems but also indicating a valuable research direction of Service Science, Management and Engineering.