Buses Make the World Go Round

Abstract

This case study is based on a situation faced by a public university official and provides opportunity to apply management concepts learnt in class. This case study presents a factual situation; however, for reasons of privacy and confidentiality the persons, organizations, and location are disguised. Furthermore, it highlights the dynamics of problems and decision making in bureaucratic public organizations under the influence of powerful actors. It expands on the scenarios that evolve with limited resources and influence of internal as well as external actors. It also provides an opportunity to discuss the changes associated with difference in work environments in public and private organizations as well as the use of technology in organizations. Obstacles in efficient communication, decision making, and bureaucratic hurdles in an organization are central to the situation presented in this case study.