Obstacle Factor Analysis of E-Government Implementation at the Ministry of Tourism

Abstract

Electronic Government (E-Government) was implemented to achieve the good governance. Ministry of Tourism (Kemenpar) has implemented E-Government, even though its implementation does not meet the expectation yet. Kemenpar’s performance value of PeGI (The ranking of E-Government of Indonesia) in 2014 was 2.47, it has decreased to 2.04 in 2015, and was ranked as a Low category. This declining value not only affects the governance and the quality of public service, but also shows that, there were obstacles encountered by Kemenpar to implement E-Government. The purpose of this study is to find factors which inhibited the implementation of E-Government. Quantitative approach with questionnaire and liniear regression analysis will be conducted in this study. This study found that there were only 6 out of 9 factors proven that will inhibit the implementation of E-Government in Kemenpar, i.e lacking of objectives and strategies for implementation, lacking of collaboration and coordination within Kemenpar, the technology that has not integrated, the E-Government service frequently unavailable and resulted to low levels of intention to use, lacking of confidence in digital information, and the failure when using the service resulted to low levels of data storage security.