Research on Intelligent Call Software V1.0 System Based on Computer Artificial AI Technology

Abstract

This paper designs the INtess-intelligent call software V1.0 system based on computer AI technology. The system provides functions such as call management, work order management, online customer service, intelligent customer service, intelligent quality inspection, report management, and system management. This paper designs and analyzes the simulation development environment and software development process of the system, and improves the design in terms of architecture layering and business content for the problems that appear after the system is deployed in the pilot. After being put into use in the pilot, it was found that the traffic application can be integrated with different brands of traffic platforms and intelligent engine components used by the IT services of various units of the head office. The system supports the networking configuration and application of the IT service call platform of each unit of the head office and satisfies the transparent access, use authority control and access control among enterprise users.