The determination of factors underlying decision making process on quality improvement in technical education

Abstract

The present paper depicts the peculiarity of Quality Function Deployment method (QFD) applied to quality improvement in higher technical education. The application of this method has been adapted to the typical profile of the services researched. Moreover, it differs from the classical method on how the data on the clientspsila needs has been gathered as well as on the way some data on competition has been missed out. This paper may gain importance due to the diagrams supplied as to determine the variables necessary to apply this method, in an attempt to be as objective as possible.