The Antecedents of Information System Success in The Banking Industry

Abstract

The transformation of various organizations into an innovative technology, specifically, information system (IS), should have a positive impact the flow of work procedure within the banking industry. The main aims of this study is to recognize the success of banking systems from users’ perspective, who work in banking industries. This study is motivating due to the rapid growth of applying IS in the banking industry’s in developing countries such as Sudan which is require more evaluation. In this study, the DeLone and McLean (D&M) model applied as one of the major models that assess the success of IS. The proposed model consist of six constructs include system quality (SYQ), information quality (INQ), service quality (SVQ), system use (SU), user satisfaction (UST), and net benefits (NBs). The results of the study support and confirm that there are significant relationships among the success variables. All relationships of study hypotheses supported, except the relationship between SYQ and UST, as well as between SVQ and SU. The discussion and empirical evidence presented can assist the Sudanese banking industry to improve and fully utilize the possibility of banking information systems as a new tool for banking information evaluation purposes.