Determining the Relevance of Quality Dimensions Concerning Video Conferencing Applications Used in Educational Ecosystem

Abstract

With the emergence of the COVID-19 pandemic, video conferencing applications have become an indispensable asset of educational ecosystems worldwide. These applications nowadays serve as a backbone of all educational activities, including delivering lectures and practical lab sessions as well as conducting exams. It is therefore of great importance to identify to what extent they comply with the quality requirements. The objective of this paper is to examine the psychometric features of the measuring instrument designed for measuring quality in the context of applications used for delivering lectures online and to determine if there are any significant differences among them when quality attributes and items are considered. For this purpose, an empirical study was carried out in which a representative sample of users was composed of students from two Croatian higher education institutions. The research adopted a within-subjects design contrasting applications designed for video interaction and used in educational settings. Reported findings revealed which dimensions of quality are the most relevant in the context of applications meant for video meetings. Implications for both researchers and practitioners were presented and discussed.